Help Center

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Payments

How can I pay for my jewelry?

Is your site safe and secure?

What should I do if my payment doesn’t work?

Shipping

Where in the world does your jewelry ship to?

How long will it take for my jewelry to arrive?

Can I Get My Items Sooner?

How much does shipping cost?

Will I have to pay for international taxes and duties?

Why does my tracking link show no updates?

Returns

Looking to exchange or return?

When will I receive my refund?

Material

What materials do you use to craft your jewelry?

What gemstones do you offer?

Where do you source them?

Bespoke

Can you provide bespoke jewelry?

How can I request my unique tailored-made piece?

Certification

What are GIA and IGI?

How Long Does the Certification Process Take?

Do All Gemstone and Jewelry Come with Certification?

Still have questions?